Privacy Policy


This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

Please click through to the relevant areas below.

1. Natalie Adam Osteopathy

Based at The Barnes Physiotherapy Practice, 3a The Maltings, Railway Place, Hertford, SG13 7BS and at Jane Ducklin Osteopathic Practice, 18 Christchurch Road, Tring HP23 4EE is pleased to provide the following information:

2. Who we are

Natalie Adam Osteopathy is a primary healthcare provider, working to diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s Patient Charter.

3. Personal data

(a) For the purposes of providing treatment, Natalie Adam Osteopathy will require detailed medical information. Only data that is relevant and necessary for your treatment will be collected. When you visit the practice, notes will be made that will include details concerning your medication, treatment and other issues affecting your health. This data is always held securely and is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted persons who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Natalie Adam Osteopathy to document and process your personal medical data. Contact details provided by you, such as telephone numbers, email addresses or postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.

(b) For marketing purposes, Natalie Adam Osteopathy may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.

(c) In making initial contact with the practice you consent to Natalie Adam Osteopathy maintaining a marketing dialogue with you until you opt out, which you can do at any time. Natalie Adam does not broker your data and you can ask to be removed from the marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.

(d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls, and from details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.

(e) The Natalie Adam Osteopathy website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. uses cookies to help Natalie Adam Osteopathy to identify and track visitors and their website access preferences. Natalie Adam Osteopathy website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Natalie Adam Osteopathy website.

(f) Natalie Adam Osteopathy will only collect the information needed in order to provide you with the services you require. The business does not sell or broker your data.

4. Legal basis for processing any personal data

To meet our contractual obligations obtained from explicit patient consent and legitimate interest to respond to enquiries concerning the services provided.

5. Legitimate interests pursued by Natalie Adam Osteopathy

To promote treatments for patients with all types of health problems including, but not limited to, back and neck pain, tennis elbow, frozen shoulders, sciatica, headaches, sports injuries, and other degenerative conditions.

6. Consent

Through agreeing to this privacy notice you are consenting to Natalie Adam Osteopathy processing your personal data for the purposes outlined. You can withdraw consent at any time by using the email address or telephone number provided at the end of this Privacy Notice.

7. Disclosure

Natalie Adam Osteopathy will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although an administrative staff may have access to your contact details so that they can make appointments and manage your account. Natalie Adam Osteopathy will not disclose your personal information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests.

8. Retention policy

Natalie Adam Osteopathy will process personal data for the duration of any treatment and will continue to store the personal data for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9. Data storage

All Data is held in the United Kingdom. Natalie Adam Osteopathy does not store personal data outside the EEA.

10. Your rights as a data subject

At any point whilst Natalie Adam Osteopathy is in possession of, or processing your personal data, all data
subjects have the following rights:

Right of access – you have the right to request a copy of the information that is held about you.

Right of rectification – you have a right to correct data that is held about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data held about you to be erased from our records.

Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

Right of portability – you have the right to have the data held about you transferred to another organisation.

Right to object – you have the right to object to certain types of processing such as direct marketing.

Right to object to automated processing, including profiling – you have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Natalie Adam Osteopathy refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Natalie Adam Osteopathy can confirm what information it holds about you and how it is processed.

11. You can request the following information

Identity and the contact details of the person or organisation (Natalie Adam Osteopathy) that has determined how and why to process your data.

Contact details of the data protection officer, where applicable.

The purpose of the processing as well as the legal basis for processing.

If the processing is based on the legitimate interests of Natalie Adam Osteopathy and information about these interests.

The categories of personal data collected, stored and processed.

Recipient(s) or categories of recipients that the data is/will be disclosed to.

How long the data will be stored.

Details of your rights to correct, erasure, restrict or object to such processing.

Information about your right to withdraw consent at any time.

How to lodge a complaint with the supervisory authority – Information Commissioner’s Office:

Whether the provision of personal data is a statutory or a contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it wasn’t collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12. To access what personal data is held, identification will be required

Natalie Adam Osteoapthy will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Natalie Adam Osteopathy is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to Natalie Adam.

13. Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Natalie Adam Osteopathy you have the right to complain to us. If you do not get a response within 30 days, you can complain to the Information Commissioner’s Office: